UW-River Falls Marketplace is a centralized e-commerce site for departments and offices of the University of Wisconsin-River Falls to deliver goods and services.
Each store within UW-River Falls Marketplace is maintained by a representative of that respective department or office.
UW-River Falls Marketplace products and services are created or provided by UW-River Falls staff and students.
Perishable food items must be shipped using perishable shipping options (this shipping will automatically be provided to the customer).
Shipping options may be limited. The shipping price of a product is presented to the customer prior to the completion of the transaction and is included in the total price before the customer accepts the transaction.
Product are shipped by UW-River Falls postal services office using FedEx, UPS, or the US Postal Service, based on the shipping cost associated with the item the customer ordered.
A day range for the expected arrival of the product will be provided within the description of the product or at the close of the transaction.
UW-River Falls does not voluntarily provide customers with shipping or tracking for outbound products. UW-River Falls will provide a shipping status to the customer in the event of delays or shipping anomalies. Customers may request a shipping status if the product has not arrived within the expected day range.
Order confirmation
Upon submission of an order, the customer will receive an order confirmation delivered to the e-mail address that was provided.
The order confirmation may include, but is not limited to: customer's name, billing address, e-mail address, and phone number; items ordered, quantity, subtotal, taxes, total cost, and other personal information supplied.
The order confirmation DOES NOT include the customer's credit card account information.
Perishable Food Shipping
Perishable food items must be shipped using perishable shipping options (this shipping will automatically be provided to the customer).
Shipping options may be limited. The shipping price of a product is presented to the customer prior to the completion of the transaction and is included in the total price before the customer accepts the transaction.
Products are shipped by UW-River Falls postal services office using FedEx, UPS, or the US Postal Service based on the shipping cost associated with the item the customer order.
A day range for the expected arrival of the product will be provided within the description of the product or at the close of the transaction.
UW-River Falls does not voluntarily provide customers with shipping or tracking for outbound products. UW-River Falls will provide a shipping status to the customer in the event of delays or shipping anomalies. Customers may request a shipping status if the product has not arrived within the expected day range.
Return and Refund Policy
Perishable food items cannot be returned or refunded.
Non-perishable items may returned subject to the return and refund policy described in the product description.
Order Cancellations
Order cancellations for UW-River Falls products vary depending on campus vendor and product. See product description for order cancellation information.
Event cancellations that are eligible for a refund are subjected to a handling fee. A $25.00 processing fee will be assessed for customer initiated cancellations where the total amount is $200.00 or more. Other charges may apply.
Privacy Statement
Credit card information, including name of card holder, account number, expiration date, and pin number are not accessible by UW-River Falls staff members.
Credit card information is only submitted to the credit card processor, authorize.net, via a secure internet connection.
UW-River Falls staff members will obtain submitted information to fulfill an order or register for a service as submitted through shopify.com. This information submitted by the customer may include, but is not limited to: customer's name, address, e-mail address, and phone number; items ordered, quantity, and other personal information supplied to accurately fulfill the order.
The acquired information will be used solely for fulfilling the transaction and will not be sold, or used for any other purpose, or shared for other functions.
